Return & Exchange Policy
We want you to be happy with your order. Our return and exchange policy is designed to make the process clear and simple.
Return Window
You can request a return or exchange within 7 days of receiving your order. Requests made after this period cannot be accepted.
Condition of Returned Items
To be eligible for a return or exchange, items must meet the following conditions:
- Items must be unused, unwashed, and unworn.
- All original tags and packaging must be intact.
- Unstitched fabric must be returned uncut, unstitched, and unwashed.
- The original invoice or order number must be provided.
Items showing signs of use, washing, stitching, alteration, perfume, stains, or damage will not be accepted and will be returned to the customer at their own cost.
Items That Cannot Be Returned
The following items are not eligible for return or exchange:
- Sale, clearance, and discounted items.
- Stitched-to-order pieces.
- Custom-size pieces.
- Unstitched fabric that has been cut, stitched, or washed.
Damaged, Defective, or Incorrect Items
Unpacking Video Required
An unpacking video is compulsory for all claims related to damaged, defective, or incorrect items.
For the video to be valid:
- The recording must begin before opening the sealed parcel.
- The parcel and shipping label must be clearly visible.
- The video must be one continuous, unedited recording without cuts, pauses, or merged clips.
- The video must show the parcel being opened, the item being removed, and the product fully unfolded.
- The issue, defect, damage, or incorrect item must be clearly visible in the video.
Claims without a valid unpacking video cannot be processed. Please record an unpacking video for every order, as it cannot be recreated after the parcel has been opened.
Please report any issue within 48 hours of delivery via:
WhatsApp: [number]
Email: [email]
Please include:
- Order number
- Unpacking video
- Clear photographs of the issue
Exchanges
Size and design exchanges are subject to product availability.
If your requested item is unavailable, we will offer an alternative option or process a refund according to our refund policy.
Return Shipping
- We cover return shipping costs for faulty, damaged, or incorrect items.
- For change-of-mind returns or size exchanges, return shipping charges are the responsibility of the customer.
Refunds
Once your returned item reaches us, it will be inspected within 2–3 working days.
Approved refunds will be processed within 7–10 working days through your original payment method.
For Cash on Delivery (COD) orders, refunds will be processed through bank transfer.
Original shipping charges are non-refundable unless the returned item is confirmed to be faulty or incorrect.
Colour and Finish Variations
We photograph our products as accurately as possible. However, colours may appear slightly different depending on your device screen settings.
Minor variations in shade, print placement, embroidery, or handwork finish are natural characteristics of handcrafted products and will not be considered defects.
How to Start a Return
To request a return or exchange:
-
Contact us within 7 days of delivery through:
WhatsApp: [number]
Email: [email] - Provide:
- Your order number
- Reason for return/exchange
- Unpacking video and photographs (for damage or incorrect item claims)
- Once your request is approved, we will share the return address and further instructions.
- Ship the item back and share the tracking details with us.
Thank you for shopping with us. We appreciate your understanding and cooperation in following our return and exchange process.