FAQ
Orders & Payment
What payment methods do you accept?
We accept bank transfers, debit and credit cards, and Cash on Delivery within Pakistan. International orders can be paid by card or bank transfer.
Are prices inclusive of tax?
Yes. All prices include tax. Shipping is calculated at checkout.
Can I change or cancel my order?
Yes, if it hasn't been dispatched. WhatsApp us at [number] with your order number as soon as possible. Once shipped, orders can't be changed or cancelled.
I didn't get an order confirmation.
Check your spam folder first. If it's not there, send us your name and the mobile number you used at checkout and we'll confirm it manually.
Shipping & Delivery
How long does delivery take?
We dispatch within 2–3 working days. Delivery takes 3–5 working days within Pakistan and 10–15 working days internationally.
How much is delivery?
Delivery within Pakistan is free on orders above PKR [amount]. Below that, it's PKR [amount]. International shipping is calculated at checkout.
Do you ship internationally?
Yes, we deliver worldwide. Customs duties or import taxes charged by your country are payable by you and aren't included in our shipping charges.
How do I track my order?
We send your tracking number by WhatsApp once your parcel is dispatched.
Do deliveries take longer during sales and Eid?
Yes. Dispatch takes longer during sales and festive periods. Any delay is announced on the website banner and our social media.
Sizing & Stitching
How do I choose my size?
Every product page has a size chart. Measure a garment you already own that fits you well and match it to the chart instead of guessing.
Are your pieces stitched or unstitched?
Both. Each product page states clearly whether the item is stitched, unstitched, or stitched to order. Unstitched pieces are fabric only.
What's included in a set?
The number of pieces is listed on each product page — for example, shirt, trousers, and dupatta for a 3-piece set.
Is lining included?
Lining is stated on each product page. Where included, it's as shown in the product images.
Will the colour be exactly as shown?
We photograph every piece as accurately as possible, but colours can look slightly different depending on your screen. Minor variation in shade isn't considered a fault.
Returns & Exchange
Can I return or exchange something?
Yes, within 7 days of delivery, as long as the item is unused, unwashed, unstitched where applicable, and in its original packaging with tags intact.
I received a damaged or wrong item.
Contact us within 48 hours of delivery with your order number, photographs, and your unpacking video. The video is required for every damage or wrong-item claim.
What can't be returned?
Sale and clearance items, stitched-to-order pieces, and unstitched fabric that has been cut, stitched, or washed.
Who pays return shipping?
If the item is faulty, damaged, or incorrect, we pay. For change-of-mind or size exchanges, the customer pays.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 7–10 working days to your original payment method.